Support

Frequently asked questions

When will I get a reply?

We review inquiries in the order received and reply to the email address you provided. Replies may take longer during busy periods.

Where can I check my order and shipping?

Sign in and open Order history in My page to see order status and tracking. A tracking number appears once the parcel ships.

I have a question about my test result

Past results are available on the Score history page. Results are reference material to help you manage daily habits, not a medical diagnosis. If symptoms persist, please consult a clinician.

I want to delete my account

You can delete your account yourself from Account settings in My page. Deleting removes your test records and account data, and cannot be undone.